Our hearts go out to all those affected by the COVID-19 outbreak. We have been monitoring the developing crisis and managing our response accordingly while closely following recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
As several markets begin to reopen for business, we want to take this opportunity to reiterate our commitment to taking appropriate steps to help safeguard the health of your team and your customers.
In response to the evolving COVID-19 situation, we have enhanced our business protocols and will continue to take additional precautions to maximize social distancing principles and further limit person-to-person contact for the safety of our associates as well as your employees and customers.
Along these lines, we are promoting social distancing by advising our associates to maintain a minimum of six feet of distance between themselves and others, requiring our associates to wear face masks when working in the presence of othersand implementing other preventative measures recommended by the health authorities, including the frequent washing of hands and use of sanitizer. We also continue to minimize opportunities for direct personal contact between our associates and the public by employing measures such as “drop and go” delivery and, to the extent possible, visiting your accounts during non-peak hours.
Additionally, we have increased our cleaning protocols across the supply chain, starting in our own warehouses and trucks and continuing all the way to your doorstep. These protocols include stringent and thorough facility and equipment cleanings on a daily basis and increased sanitation in high-touch areas.
We sincerely appreciate your support and commitment to safety and your cooperation in these efforts. We will continue to monitor the situation across all of our markets, and we will provide updates to our protocols and guidelines as necessary.
We are here to help you navigate this situation. By working together, we are confident that we will weather this storm and emerge as a stronger and more resilient industry.
Please let us know if there are things we can do to help you navigate this situation more effectively and, most importantly, we extend our wishes for good health to you and your team members. Thank you for your commitment to serving your customers responsibly.